Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Restore Health Uk Ltd
Where Complaints come from
Complaints may come from any person or organisation who has a legitimate interest in Restore Health Uk Ltd (e.g. delegates, clients, managers, HR contacts). A complaint can be received verbally, by phone, by email or in writing.
Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Responsibility
Overall responsibility for this policy and its implementation lies with the Director of Restore Health Uk Ltd.
Review
This policy is reviewed regularly and updated as required.

Complaints Procedure of Restore Health Uk Ltd
Publicised Contact Details for Complaints:
Written complaints may be sent to Restore Health Uk Ltd , this address; Restore Health Uk Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE or by e-mail to info@restorehealth.uk. Verbal complaints may be made by phone to PHONE NO : 02071678733 or in person to Leon Edwards(Director) at any scheduled training courses or events provided to your organisation.
Receiving Complaints
Complaints received by telephone or in person will be recorded in writing. When receiving a complaint, Restore Health Uk Ltd will:
• Write down the facts of the complaint
• Take the complainant’s name, address and telephone number
• Note down the relationship of the complainant to Restore Health Uk Ltd
• Tell the complainant what will happen next and how long it will take
• Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.
Resolving Complaints
In many cases, a complaint is best resolved by the person responsible for the issue being complained about. If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate. Whether or not the complaint has been resolved, the complaint information should be passed to Restore Health Uk Ltd MANAGER within 1 week. On receiving the complaint, Restore Health Uk Ltd will record it in the complaints log. If it has not already been resolved, it will be investigated and appropriate action taken. If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Complaints should be acknowledged by the person handling the complaint within 1 week. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached. Ideally complainants should receive a definitive reply within 4 weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.